What Specific Services Does SmugMug Offer?
SmugMug offers an array of photo and video-related services. Among the offerings are:
Does SmugMug Offer a Free Trial?
Yes. SmugMug.com offers a free 14-day trial - all features included. No credit card is required.
What Subscription Plans Does SmugMug Offer?
SmugMug offers four different subscription plans with various features:
SmugMug Power is the recommended plan for most users. SmugMug Pro Business offers the most sophisticated plan, Advanced features include: branded shopping cart, event marketing, customized packaging, discount coupons, packages and gallery and photo specific pricing.
What Methods of Payment Are Accepted?
SmugMug, Inc. accepts the following online payments:
SmugMug may also arrange for an alternative form of payment if a credit card payment cannot be processed.
What Are Shipping Costs?
SmugMug offers photo prints and other photo-related gifts, with three different print labs used to process orders. All shipping costs are calculated at checkout.
Is There a Return Policy?
Yes. States official company policy: "SmugMug unconditionally guarantees your satisfaction. If you are unsatisfied with any Photos or other Products you purchase from SmugMug, we will gladly accept the return of any Product you have ordered from us for any reason within thirty (30) days of receipt and reprint the Product or refund the purchase price. Upon completion of the return procedure and receipt of the returned Product, we will resend you the Product or issue you a full refund of the purchase price paid for such Product, whichever you prefer. However, we will generally not refund your original shipping cost unless your order is defective in some manner."
What About Customer Service?
SmugMug.com offers the following customer service and contact options:
SmugMug's standard business hours are 8 AM to 5 PM (Pacific Time).
How Long Has SmugMug Been in Business?
SmugMug, Inc., founded by father and son team Chris and Don MacAskill, launched online business operations in 2002. Today, SmugMug, Inc. employs over 100 people, with Don MacAskill serving as Chief Executive Officer & Chief Geek. SmugMug, Inc. makes it corporate headquarters at 3347 Shady Spring Lane, Mountain View, California 94040 United States. Fax: (650) 641-3125.
SmugMug, Inc. maintains a social media presence on Facebook, Twitter, Google+ and YouTube. The SmugMug Blog and The Smug Chef are also featured at the website.